Return and Refund Policy for Mission Tuning, LLC

 

Hardware Products (M-Link)

  • 30-Day Return Policy: Customers may return the M-Link hardware within 30 days of receipt. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging. Returns must be postmarked within 30 days of receipt.
  • Restocking Fee: A restocking fee of 30% of the original purchase price will be charged on all returns.
  • Shipping Costs: Original shipping costs are non-refundable.
  • Return Shipping: Customers are responsible for securely packaging and returning the product via insured shipping. Mission Tuning, LLC is not responsible for any loss or damage during return shipment.
  • Used Products: Any M-Link product that has been used is not eligible for return.
  • Warranty: The M-Link device comes with a 30-day warranty covering defects in material and workmanship under normal use. After the warranty period, please contact us for repair inquiries.

 

Software Products

  • No Cancellations or Refunds: All software products are custom-designed and locked to the user-provided VIN number. Once an order is placed, it cannot be cancelled or refunded.
  • VIN Locked Items: Software requiring a VIN number is considered a final sale and cannot be returned or refunded unless otherwise specified.

 

How to Initiate a Return

To initiate a return for an M-Link product, please:

  1. Contact our support team at https://missiontuning.com/contact-us with your order number and reason for the return.
  2. Await an RMA number from our team.
  3. Include the RMA number with your return package to ensure quick processing.
  4. Ship your package to the address provided by our support team.
  5. Refunds are processed within 3 business days after inspection.

Note: Returns without an RMA number will not be accepted. Misrepresented returns (such as returning a used M-Link) will not receive a refund and will be disposed of.

 

Contact Us

For any questions or concerns regarding our return policy, please contact us at [email protected].

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